Return Policy

The Hair Club & Co.

Last updated: 8 February 2026

We want you to be happy with your order. However, for hygiene reasons, hair oils and accessoires cannot be returned once opened.

Our return policy lasts 14 days from the date of delivery. If 14 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.

Return Conditions
To be eligible for a return:

  • Items must be unused, in the same condition as received, and in their original packaging.

  • Opened bottles of hair oil cannot be returned for hygiene reasons.

How to Return an Item
Contact Us
Email us at thehairclubandco@gmail.com to initiate the return process and receive a Return Authorization number.

Return Shipping

  • Return shipping costs are the responsibility of the customer and are non-refundable.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

  • Once your return is received and inspected, we will send you an email confirming receipt and the status of your refund.

  • Approved refunds will be issued via the original payment method within a few business days.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:

  • Inspect your items immediately upon receipt.

  • Contact us at thehairclubandco@gmail.com within 7 days with a photo of the issue.

  • We will assess the problem and offer a replacement or refund if applicable.

For any questions or further assistance, please contact us at thehairclubandco@gmail.com